Effective Date: 01.01.2025
Last Updated: 02.03.2025

Welcome to www.redgravevoice.com, operated by Colette Redgrave ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy and Terms & Conditions explain how we collect, use, disclose, and protect your information when you visit our website and use our services.

1. Privacy Policy

1.1 Information We Collect

When you visit our website, we may collect the following information:

• Personal Information: Name, email address, phone number, and any details provided when contacting us or booking services.

• Payment Information: If you purchase services, payment details will be processed securely by third-party payment processors. We do not store payment information.

• Usage Data: Information about your interaction with our website, including IP address, browser type, and browsing behavior through cookies and analytics tools.

1.2 How We Use Your Information

We use your data for the following purposes:

• To provide and manage our voice-over and related services.

• To communicate with you regarding inquiries, bookings, and customer support.

• To process payments securely.

• To improve our website and user experience.

• To comply with legal obligations.

1.3 Sharing Your Information

We do not sell, trade, or rent your personal data. However, we may share your information with:

• Service Providers: Third parties assisting with website operation, payment processing, or analytics.

• Legal Compliance: If required by law or to protect our legal rights.

1.4 Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access, update, or delete your personal data.

• Withdraw consent for data processing.

• Request data portability.

• Object to data processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

For any data-related requests, contact us at [Insert Contact Email].

1.5 Data Security

We implement security measures to protect your data from unauthorized access, alteration, or loss. However, no internet transmission is 100% secure.

1.6 Cookies and Tracking

We use cookies to enhance your experience. You can control cookie settings in your browser. For more details, see our Cookie Policy [link if available].

2. Terms & Conditions

2.1 Use of Website

By accessing www.redgravevoice.com, you agree to use it lawfully and refrain from:

• Using the website for any fraudulent, illegal, or harmful activities.

• Attempting to gain unauthorized access to our systems.

• Copying, modifying, or distributing website content without permission.

2.2 Service Terms

• All voice-over and related services are provided as described on the website.

• Pricing and availability are subject to change.

• Payment must be made before service delivery, unless agreed otherwise.

• No refunds are provided once work has commenced, except in exceptional circumstances.

2.3 Limitation on AI Use of Voice Services

• The use of any recordings, performances, or other audio provided by Colette Redgrave for AI training, machine learning, synthetic voice creation, or any similar purpose is strictly prohibited.

• Clients are not permitted to modify, clone, or use any voice recordings for AI-generated content without express written consent.

• Unauthorized use of voice services for AI-related applications will be considered a breach of contract and may result in legal action.

2.4 Intellectual Property

All content, including text, images, audio, and branding, is the intellectual property of Colette Redgrave and may not be used without permission.

2.5 Liability Limitations

• We are not liable for any indirect or consequential damages arising from website use.

• We do not guarantee uninterrupted or error-free website functionality.

2.6 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to UK courts' exclusive jurisdiction.

2.7 Changes to These Terms

We may update this policy. Continued use of the website after changes implies acceptance.

For any inquiries, please contact info@redgravevoice.com

© 2025 Colette Redgrave. All Rights Reserved.